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General Conditions for Rental Vehicles
ALL rates quoted are in NZ currency and include:
- Unlimited km’s
- Comprehensive insurance
- GST (Tax)
- 24 hour break-down service
Confirmation of Rental Booking
Confirmation and supply is guaranteed upon receiving details of a valid credit card, at which time a voucher will be issued for the vehicle booking.
Rental Booking Payment
Payment of the hire vehicle is to be made at the commencement of the hire. Payment can be made via Visa, MasterCard, New Zealand cheques (with ID) or cash.
Driver Requirements
All drivers must produce a full New Zealand driver licence or an internationally recognised driver licence at the commencement of hire.
Insurance
The hire vehicle includes comprehensive insurance incorporating an insurance excess liability of $2250 including GST (tax), for drivers aged 21-25 years excess liability is $2812.50 including GST (tax) and for drivers aged under 21 years the excess is $3375.00 including GST (tax). Windscreen excess is nil. This liability is the hirers/drivers maximum responsibility in case of any damage to the vehicle; we suggest you run through the insurance policy with us before commencement of hire.
Insurance Waiver
Your standard insurance excess can be reduced to $250.00 (Drivers 25yrs & over), $1000.00 (Drivers 21yrs - 25yrs) $1500.00 (Drivers 21yrs & under) simply by paying an additional $18.00 per day.
Bond
Up to the amount of the insurance/excess liability, is held in the form of a credit card voucher/imprint or cash, until the car is returned. A refund is payable once the vehicle is cleaned (if necessary) and inspected for any damage or loss.
Cancellations, No Shows & Refunds
If there is a "No Show" for pick-up or a confirmed booking is cancelled
within 7 days prior to commencement of hire a cancellation fee will be
charged to the credit card details supplied at time of booking. The
cancellation fee is 10% of the total hire fee or the cost of a one day hire
fee (whichever is the greater).
Hire Period
All hires are calculated on a 24hr basis from time of pick-up. Lateness:
within 1hr - no charge. Between 1-2hrs 1/3 of daily rate. Between 2-3hrs 2/3 of daily rate. Over 3hrs full daily rates apply.
One-Way Rentals
One way rentals are available by prior arrangement and quote.
Long-Term Rentals
Long term rental rates are available by request.
Right To Up-Grade
Queenstown Car Hire will endeavour to supply the vehicle quoted at the time of reservation, but reserves the right to up-grade models at NO EXTRA COST.
Airport Pick-Up and/or Drop-Off
Free airport pick up and drop off is available by prior arrangement. At time of requesting a quote or making a booking, please advise of flight arrival details and number of pax.
Vehicle Accessory Hire
Customers have the option of hiring additional accessories, including baby seats, child booster seats, ski racks and snow chains.
All Rentals
Are subject to the Terms and Conditions incorporated in the rental agreement.
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